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Compliance-focused IT operations for cross-border support

Connect overseas service desks with technical teams in China.

Overseas L1/L2 teams handle intake and customer communication. Before cross-border handoff, sensitive data is removed from tickets while the technical context needed for troubleshooting is retained. Teams in China then investigate and resolve the issues.

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EuniTask illustrative interface
Illustrative interface · Sample data

How it supports your operations

  1. 01

    Capture issues locally

    Overseas L1/L2 teams handle intake and customer communication.

  2. 02

    Prepare tickets for transfer

    Define the information needed for resolution and remove sensitive data before handoff.

  3. 03

    Route to technical teams in China

    Transfer the prepared ticket with its technical context and assigned responsibilities.

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